515 N Main St, Avilla, IN 46710, United States
So disappointed! Staff is too busy gossiping and causing problems than doing their jobs. Facility is run down, some showers do not work, rooms are small and crowded for 2 residents, windows have mold around them and are not sealed properly, have been lied to several times in regards to flight management and care plan discussions are followed through. Found bugs in a residents food! Ceilings leak. Run down. They hide the holes in the walls with furniture or decor. How one resident can know details about other residents…shame on staff for taking part! NO COMMUNICATION! Do not expect them to contact you about anything, they do not answer the phones in the wings, they don’t return phone calls in the front office, you will NEVER hear from the doctor or RN. Was so much nicer when it was SACRED HEART. Find a place that is clean and does not have a turnover in staff.
Read More ReviewsSo disappointed! Staff is too busy gossiping and causing problems than doing their jobs. Facility is run down, some showers do not work, rooms are small and crowded for 2 residents, windows have mold around them and are not sealed properly, have been lied to several times in regards to flight management and care plan discussions are followed through. Found bugs in a residents food! Ceilings leak. Run down. They hide the holes in the walls with furniture or decor. How one resident can know details about other residents…shame on staff for taking part! NO COMMUNICATION! Do not expect them to contact you about anything, they do not answer the phones in the wings, they don’t return phone calls in the front office, you will NEVER hear from the doctor or RN. Was so much nicer when it was SACRED HEART. Find a place that is clean and does not have a turnover in staff.
The nursing staff genuinely cared for my mom. While communication is not strength of this facility, their compassion and excellent daily care earned them this rating. When I evaluated other nursing homes for another family member, I discovered a lot of places would have considered my mother bed-ridden and would have left her alone in her room. Sacred Heart gets everyone up, neatly cared for, brings them into a common area and interacts with them all day long. Their memory care unit is simply the best. She received loving assistance with her meals and the staff knew her and what she enjoyed. She never had a skin breakdown even long after she was no longer ambulatory, which is a testimony to their good care. When she needed the support, they got her a Broda chair which meant greater comfort and mobility for her.
Each time we visit my Dad at Sacred Heart Village, the Nursing Staff makes us feel welcomed and is busy attending to the needs of the residents. My Dad doesn't have to worry about preparing his meals, dealing with laundry, or figuring out which meds to take each day. The Nursing Staff helps with those things and so much more. Thanks to the Nursing Staff for all that you do to make each day less stressful for my Dad and the other residents that you care for!
We have always felt confident that our mother was in good hands at Sacred Heart. The staff are professional and pleasant to speak with. They take their time answering any of our questions, making certain that we understand the various options for each situation. Mom has been here on two separate occasions for physical therapy and both times we have been confident that she is getting the guidance and assistance that she needs.
My Grandmother has been living at the Assisted Living part of Sacred Heart from almost 3 years now. I'm 2,000 miles away, but Katy and Megan communicate with me anytime I need them or have questions/concerns about her care and her health. My grandma tells me all the time she is so happy there and the staff is so sweet and helpful to her. It's wonderful to know she's able to maintain her independence and have caring and supportive health care professionals on site every day.
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