9631 Monte Vista Ave, Montclair, CA 91763, United States
Not happy with this place at all. Both my mother in law ( alzheimers patient) and my father in law ( asdisted living resident)are residents here. Visited my father in law recently found dirty used depends on the floor, trash on the floor and trash all over the restroom floor. His clothes on the floor. Nothing had been cleaned in a while. The help is not friendly and does not help very much with getting him in and out of his wheelchair. They were very rude to my wife when she complained about the situation, which is something I will not tolerate , period. I suggest you go often and at all different times to make surevyour loved ones are being cared for properly. They receive a lot of money each month for unacceptable service.
Read More ReviewsNot happy with this place at all. Both my mother in law ( alzheimers patient) and my father in law ( asdisted living resident)are residents here. Visited my father in law recently found dirty used depends on the floor, trash on the floor and trash all over the restroom floor. His clothes on the floor. Nothing had been cleaned in a while. The help is not friendly and does not help very much with getting him in and out of his wheelchair. They were very rude to my wife when she complained about the situation, which is something I will not tolerate , period. I suggest you go often and at all different times to make surevyour loved ones are being cared for properly. They receive a lot of money each month for unacceptable service.
I give this a 2 star. The reason is the care given to residents is absolutely pathetic i have visited the facility twice to a resident family friend of mine both the care and cleaning ness is absolutely 0% . The caregivers doesn’t care about their residents and their safety and their memory care director is their she doesn’t value her job or she doesn’t care. The room we’re pathetic and unbearable in bad conditions
The building is very clean. All staff are amazing at what they do. The Resident Service Director, Jonnathan is his nice I believe is super friendly and is always willing to help. If you are looking for a place for a family member I recommend Aqua Ridge.
Service is horrible food is worse. The directors try to avoid you or walk away from you when you try to address concerns. They had a bedbug infestation and try to keep it a secret. They always try to give you excuses when help runs past the 15min time limit especially on Fridays and Saturdays. Refried beans from a can for lunch. The chef says he has to feed 80 people that was his excuse for canned food. Just horrible. This place will make you upset I appreciate the response on here but my Mom has been here for almost 10 months and we still see the same issues from day 1 to now.
Aqua Ridge is the absolute best place! My mom and my family were put into a unique, emergent situation that had to be delt with post haste. Debra and the staff there are absolutely incredible people. When we did the initial intake assessment with Kristina and Christian, it solidified my choice to place my mother there. Kind, caring loving people who are not only there for your loved one but there for the family as well. They made this difficult time in our lives so much easier and by the time I left, there was not one shadow of a doubt that she was going to be ok. She had to be placed in memory care. That could have and probably would have been disastrous if not handled the right way. It went way better than anyone could have expected. They love their jobs and people and it shows from the top down, from inside to out, from the person at the front to every other staff member you meet. I genuinely love these people and am eternity grateful to God for them.
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