1775 Boston Post Rd, Old Saybrook, CT 06475, United States
Rehabilitation is undoubtedly all about the people. Everyone from support staff to CNAs, and nursing are compassionate, helpful, and prompt in responding to individual needs and answering questions. Medical and APRNs are qualified, intelligent and willing to go the extra mile to insure patient needs are met. And administration is always available and willing to interrupt their own work to meet with patients as requested. Finally, I have never met a more devoted and committed PT and OT team that work you out, guide you and push you gently to accomplish your goals. They explain their process so there is a meeting of the mind and their qualifications are stellar along with everyone at Apple Rehab Old Saybrook. I highly recommend them having just finished my short term stay.
Read More ReviewsRehabilitation is undoubtedly all about the people. Everyone from support staff to CNAs, and nursing are compassionate, helpful, and prompt in responding to individual needs and answering questions. Medical and APRNs are qualified, intelligent and willing to go the extra mile to insure patient needs are met. And administration is always available and willing to interrupt their own work to meet with patients as requested. Finally, I have never met a more devoted and committed PT and OT team that work you out, guide you and push you gently to accomplish your goals. They explain their process so there is a meeting of the mind and their qualifications are stellar along with everyone at Apple Rehab Old Saybrook. I highly recommend them having just finished my short term stay.
Broken glass on the building, unsafe ventilation, and untended, depressing grounds. 1 medical attendee per 18 clients after 4 pm I’ve noticed (rough estimate). I do not recommend sending a relative or loved one here. Unfortunately, this is a very unstable environment, for employees, clients and visitors. However the kitchen here does turn out very good food, and the multi site therapists are great: choose other Apple Rehab sites.
Do not send your loved one here. If I could rate the nurses and actual caregivers there I would give them 5 stars. It takes special people to do this hands on work and they were ALL amazing people who were doing the very best every moment of everyday. The problem at Apple as we experienced it is with the administrative infrastructure. This establishment has organizational issues that makes no sense and is a detriment to not only the patients but the nurses and staff themselves. My father is now in the hospital after a stay at Apple and it was only after WE told THEM that my father needed to be sent to the ER that the director of the facility and the social worker said they would do whatever they needed to to get him the care he needed at Apple. Really??? Shouldn’t that be the baseline expectation for every person who enters their facility? UPDATE: My stepmother had to finally - insist - that the nurse call an ambulance as they were trying to remedy the situation far, far too late. When the transport finally came, the driver informed her that this wasn’t the first time having to come there and take a patient to the emergency room due to poor care. When my father got to the hospital they tested him for a UTI which was positive and severe by that point. We were told that he was tested for one at Apple and the results were supposedly negative. The pain my father was in by that point was immense and he was intensely dehydrated. Further, my father hadn’t eaten for 5 days prior to us having him taken to the emergency room. We were told that blood work was taken but no one at Apple could speak to any results. By the next day in the hospital my father couldn’t swallow. Come to find out he had a thrush infection that had become systemic. From the limited hands on care my father received from any doctor at Apple, I know they never would have found this infection. He spent over a week in the hospital trying to get him back on track. He can now at least swallow liquids but he has a long way to go before he gets back to where he was before he went to Apple. We now have him at Gladeview as of last night. They gave him a full work up the minute he arrived and we were all informed of the doctor who was assigned to my father. No such information or service was given to us at Apple. It was a hellish experience first and foremost for my father to have experienced but for our family as a whole. Tragic and nearly life threatening.
My sister has been there for 2+ years due to the effects of Covid. She has CP and is in a wheelchair, on a feeding tube and unable to speak. She has some wonderful nurses and her APRN is absolutely wonderful as is their current rec director. But there have been times when the ball has been absolutely dropped. Not updating medical records, never receiving the orders to have my sister ready for her Drs. appointments, not keeping up w/ oral care etc. It is very difficult to reach the staff. On some days we have called 8 times to try and just get an update on how my sister was doing that day. No one to pick up the phone. And of course when we complain to at least the 3rd director in 2 years he'll talk to staff about it. But in good faith I can not blame the staff - it seems like they are overworked and always short handed. And I believe this is due to Apple just not wanting to pay. I have seen one nurse have to cover two wing with minimal assistance on the weekends. Again some great nurses and CNA's, the APRN and the rec director are top notch but as an organization Apple itself leaves much to be desired. I am looking to move my sister to a facility closer to home (we're 40 miles away)
Have to put a star so I can write a review. It should be negative 5 stars. I was released from Lawrence Memorial Hospital last night after emergency surgery for a full hip replacement after a fall early Christmas evening. Had surgery on Late afternoon on Dec.26th. After 3 days in the hospital, I was sent to Apple Rehabilitation in Old Saybrook last night. I didn’t arrive until 9 pm and was put in a dark and dingy room on first floor across from the employee bathroom which was only accessible by keys. No one gave me a Walker which I needed to use the bathroom. Luckily. I had procured a cane which had been in my hospital room but was not suppose to use without supervision as it was just two days since surgery. I was no offered anything to eat or drink. I wanted to wash my face and clean up and was given a plastic bowl with no water and told to use. Same with a plastic spit tune for brushing teeth. The bed cover was dirty and smelly. The room had a sign saying it had been cleaned 11/3/22. The mattress was very thin and lumpy. The room was extremely dirty and musty. The bathroom was shared by two other occupants in an adjoining room. This is the beginning of a day saga that should not be experienced by anyone. They did not order my medication so had no pain medication or blood thinner to prevent clots ( wasn’t able to get until Monday so nothing since Friday afternoon). Was awake all night by noise coming from residences rooms. Started vacuuming in hallway around 6:30 am. Breakfast was not what was on menu,nothing fresh and no juice. No bottled water was available. .Food was left uncovered for hours in bed table. Was told that there would not be anyone available to evaluate my PT needs until Monday and no Walker was available until then. Even as I got help to leave the facility there wasn’t a wheelchair with legs available. A kind nurse had to push me backwards on-a very narrow chair and I had to lift my legs( this is after hip surgery). Inexcusable. Do not send any relative to this Apple Rehabilitation facility under any circumstances. I fully intend to inform the District Attorney to bring charges against Apple Executive Management alert all social services and local town officials, board of health and to the highest level possible. To have 3 residents hear me complain and beg me to help them was clear cut cases of senior citizen abuse, And insult to injury I got a call from the hospital administrator on Monday who wanted my Social Security number for billing purposes. I told him why I left and his retort was that was”unfortunate “.
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