11911 James St, Holland, MI 49424, United States
Our sister is getting great care in a safe environment, and we love how they encourage family participation and visits. The Thanksgiving family dinner was VERY nice and all of the employees serving were gracious and kind. Thank you for everything each of you do every single day! You’re very appreciated!
Read More ReviewsOur sister is getting great care in a safe environment, and we love how they encourage family participation and visits. The Thanksgiving family dinner was VERY nice and all of the employees serving were gracious and kind. Thank you for everything each of you do every single day! You’re very appreciated!
This was not a very pleasant experience for our family. We had to move our mom to their care facility. They lost her teeth! They lost her hearing aids TWICE! They lost her glasses for two weeks. A couple of her personal blankets and some clothing disappeared. Huge staffing turnover! The awesome staff from when she moved in left shortly after for better pay and less hours. With so much staffing turnover, many of the new hires were not properly trained and did not get to know the residents needs. So many procedures are not followed.
What a great experience we had as we transitioned my mom into her new Independent Living apartment and community. From the start Jennifer was wonderful. She was very caring and understanding. My mom had a lot of anxiety about this transition and Jennifer truly listened and guided her calmly with care through the process. Now my mom has now settled in with her cat and telling me stories of all of the friends she has met and activities that she is doing. What a great community of friends and support!! Thank you again Jennifer, you are the perfect person for what you do at American House of Holland!
5 years ago this was a place you'd want your parents. No longer safe. Constantly rotating staff, no one knows who gets what, medications missed, so few staff when you pull the call light cord no one comes. Cold food, poor building maintenance, stay away. Way understaffed for safety. Lock up valuables, thousands of dollars in diamonds ended up missing.
I am sitting, with the sun streaming in the living room windows and thinking what could be better than this. I've decorated my room with the furniture from my condo that I loved for so long. I remember purchasing my sofa years ago because it made me smile. It still does. Lunch was delicious, the server has become a great, great friend. My table mates and I chat and share lots of laughs. We're a noisy group. I know laughter is the best medicine and I get plenty of it with all my new friends. I could be busy all day if I wanted playing cards, bingo, listening to live music and more. But sometimes I just enjoy sitting on my patio enjoying the huge pine trees and watching the blue jays fly here and there. The staff members, I know personally, are hardworking and pleasant to everyone just like I was when I was in the workforce for many years. I am content, at peace and somewhat surprised that I enjoy my choice to live here. It was and is a good choice. Barb
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