980 Chestnut Ln, Matthews, NC 28104, United States
I placed my 92 year old father and 89 year old mother here and placed them in one of the villas. They have had so many bad experiences over the last couple of years. My son in laws have to change their filters, change light bulbs, fix their drainage pipe and so much more. But my anger goes through the roof in the last couple of days when our temperatures dipped to the lowest in years. My parents heat went out and they said someone would be there, two days later...no one. I brought 5 space heaters over to help them get through the nights. No one cared enough to get immediate attention! I'm so angry, this is elderly abuse, don't trust them with your parents!!! If you want to reach out to me at ambriant chestnut lane, matthews, I would welcome your reasons for such a lack of care for the elderly!!!
Read More ReviewsI placed my 92 year old father and 89 year old mother here and placed them in one of the villas. They have had so many bad experiences over the last couple of years. My son in laws have to change their filters, change light bulbs, fix their drainage pipe and so much more. But my anger goes through the roof in the last couple of days when our temperatures dipped to the lowest in years. My parents heat went out and they said someone would be there, two days later...no one. I brought 5 space heaters over to help them get through the nights. No one cared enough to get immediate attention! I'm so angry, this is elderly abuse, don't trust them with your parents!!! If you want to reach out to me at ambriant chestnut lane, matthews, I would welcome your reasons for such a lack of care for the elderly!!!
In multiple categories, Ambriant at Austin Villages is superb. Their most outstanding aspect, though, is their personnel. Lesley Donovan, Regional Director, has established an atmosphere of caring, trust and friendship which not only extends to the managing staff, Deborah and Teresa, and ALL the employees, but also infuses the residents as well. As we visited on campus for five days, we were met with warm smiles and interested - and interesting - conversation. The facility, about 18 months old, is a marvel of architecture and quality construction, well designed for seniors' needs. A visit and tour are a must.
We looked everywhere from Indian Land, SC to Charlotte and Mint Hill, NC before deciding on Ambriant at Austin Village for our family member. It is beautiful with high end finishes and well designed floor plans. The level of amenities are perfect for someone who doesn't want to do all the cooking and cleaning anymore, but doesn't need health assistance yet. Leslie Donovan, the Community Director, has been great! She answered our multitude of questions kindly, quickly, and clearly and has accommodated all our needs--even a last minute change of floor plans! Every staff member we have met has been top notch with a personality that suits their role. Our family member loves the food, loves the apartment, has already found a friend group, and is the happiest I have seen in years.
Clean, spacious apartments with all utilities included. Caring staff and management, with great activities and two quality meals per day included. The smaller size community has created a family atmosphere for the residents.
I am one of the newest residents at Austin Village. We have been here over a week and love everything this boutique property has to offer. The very well thought out community on Chestnut Lane offers a beautiful apartment building and 14 duplexes. We have a beautiful apartments here. We have looked at several apartment communities around Charlotte. I enjoy apartment layouts and design, the 2 bedroom option we chose has a beautiful layout where all of our furniture and needs have been met! We have made this apartment our home with everything we need. Our dog Benji loves the outdoor space right outside our apartment. Everything is so beautiful.
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