151 Price Rd, Newark, OH 43055, United States
Staff is great,that is where the good ends. I have been in cleaner barns. Memory Care wing is disgustingly soiled / dirty (see pics). I addressed it with the corporate office, never heard back from corporate - it is all about money. I mentioned my concerns to the faculty administrator, nothing happened. Update: Faculty administrator did have some of the floor tile and the toilet replaced in my wife's bath (that is only one bath out of many that needs work). I should not have had to mention the poor condition to the administrator if she was doing her job. Aide coverage on weekends is almost nonexistent, "call offs" excessive. Administrator and director of nursing appear to be a very weak leaders. I have had to contact the State Health Department several times, resulting in citations for Altercare North. Be sure to enlarge the photos when you view them - just not a diner time
Read More ReviewsStaff is great,that is where the good ends. I have been in cleaner barns. Memory Care wing is disgustingly soiled / dirty (see pics). I addressed it with the corporate office, never heard back from corporate - it is all about money. I mentioned my concerns to the faculty administrator, nothing happened. Update: Faculty administrator did have some of the floor tile and the toilet replaced in my wife's bath (that is only one bath out of many that needs work). I should not have had to mention the poor condition to the administrator if she was doing her job. Aide coverage on weekends is almost nonexistent, "call offs" excessive. Administrator and director of nursing appear to be a very weak leaders. I have had to contact the State Health Department several times, resulting in citations for Altercare North. Be sure to enlarge the photos when you view them - just not a diner time
My wife had exceptional care there. Cynthia and Lacey-they have been there for ages and they run a tight ship. Lacey's went out of her way to help me even after my wife has passed and she does what she can. The aides have been there many years. Nurses the same. I owe a lot to them for the care my wife had.
A total prison in memory care they will not prevent falls for patients. My Mom was constantly falling and I have pictures of her before and after she was there. She literally lasted 3 months and passed away shortly after a horrible fall to her face. Do not put your loved ones in this dump. !!!
Facility recognized with AHCA Bronze Award! Excellent and caring staff. Facility is well taken care of! 100% recommend
Altercare Newark North has been a breath of fresh air with my mother-in-laws care. We had to transfer to a nursing home after being an inpatient in hospice care at a hospital in Franklin County. We moved to her to a care facility that had extremely high reviews and it was a total nightmare. After trying to five days to get her moved we transferred to Altercare Newark North and Absolute hospice care and they have been amazing. Hannah, Kala, Mya, Kevin and her techs (I wish I knew all their names) they have been so responsive and letting us know what is going on. My MIL is completely dependent for every drink of water and evening moving her for comfort. They put her next to the nurses station so she would be in constant sight. It was great to be able to leave and not have to worry that her needs would be met. The STNAs she has had are so caring and comforting to her. Absolute Hospice has also been nothing short of amazing. Dr. Petryk, Wendi, Beth, and Cody. They are super responsive and when we call they are there quickly and are in constant communications with each other and us. I feel thankful for all of you. Thank you for making this roller coaster we have been on the best it can be. Please keep up what you are doing and truly caring about your patients and their families.
