Robert-Koch-Straße 17, 01796 Pirna, Germany
Despite the Corona pandemic, the employees were always friendly, no matter how stressful everyday life was. Up to now we have always been informed if our relatives were not feeling well. Our mother and our aunt feel comfortable in the house. They are often not happy about the food.
Read More ReviewsDespite the Corona pandemic, the employees were always friendly, no matter how stressful everyday life was. Up to now we have always been informed if our relatives were not feeling well. Our mother and our aunt feel comfortable in the house. They are often not happy about the food.
My parents have been living in Alexa for about 1.5 years. At first it was quite a change for her. The Alexa team has contributed greatly to ensuring that they not only feel comfortable, but also at home. In the entire time, despite the sometimes tense staff situation, we have not experienced an unfriendly word or behavior from the employees. On the contrary, if you needed help, we always got support. Alexa regularly organizes small events for residents, such as: the spring or Easter festival, the strawberry festival, music evenings, carnival, barbecues, Christmas parties and much more. There is always a lot of commitment from everyone here, because the employees themselves take the time to personally prepare or grill food for the residents and to serve them. This is of course very well received and is always used with pleasure. Small surprises hang on residents' doors or on the wards at Easter or Christmas. I would particularly like to highlight the nursing team. In addition to attributes such as caring, responsible, prudent, I could list several more. It may sound too euphoric, but it is true. Thanks to the entire team in the house. We do have one point of criticism: the lunch delivered is unreasonable. It's understandable that there is a lot of cost pressure here too, but it makes no sense to us if what comes onto the plate is often cleared away again, sorry.
We have the impression that the residents receive all the help they need (especially nursing care). All employees always have a kind word to say to the residents of the home - including us relatives. The residents feel comfortable, even if the food doesn't always taste good.
Very good concept. The staff in Pirna is very motivated and friendly. Relatives' requests for improvement are usually responded to quickly and appropriately. As relatives, we would like to thank all the employees at Alexa for their great commitment! Update from March 5th, 2023
Thank you for everything from the lovely PDL who supported my parents so much. Since I live in Switzerland, I know my parents (Fsm. Müller) are in very good hands with you. All the nurses are also there with heart ❤️
