2520 Gross Point Rd, Evanston, IL 60201, United States
I spent 4 weeks here recovering from a fall. This is an exceptional rehab facility. The building is lovely, with a number of public spaces on the first floor that can be used for relaxing with friends, playing games etc. and a well equipped sunny therapy gym. The food, particularly the soup, was good, on occassion excellent, with lots of variety. However, it is the staff that really make it exceptional. Without exception they were pleasant, responsive, knowledgeable and professional. They responded to my needs promptly and generously, never conveying the impression that my requests were burdensome or inconvenient. As other reviewers have mentioned the parking is limited but my visitors were always able to find a parking spot. I highly recommend this place for anyone who finds themselves in need of a skilled nursing/rehabilitation facility.
Read More ReviewsI spent 4 weeks here recovering from a fall. This is an exceptional rehab facility. The building is lovely, with a number of public spaces on the first floor that can be used for relaxing with friends, playing games etc. and a well equipped sunny therapy gym. The food, particularly the soup, was good, on occassion excellent, with lots of variety. However, it is the staff that really make it exceptional. Without exception they were pleasant, responsive, knowledgeable and professional. They responded to my needs promptly and generously, never conveying the impression that my requests were burdensome or inconvenient. As other reviewers have mentioned the parking is limited but my visitors were always able to find a parking spot. I highly recommend this place for anyone who finds themselves in need of a skilled nursing/rehabilitation facility.
The Alden Estates of Evanston is in the luxury class of rehab/nursing homes, seriously I am so glad that I was able to convalesce at Alden. I was there for three months as I was recovering from a five metatarsal multi-fractured foot so serious that I had two surgeons and two surgical assistants operating simultaneously as they needed to install a four centimeter plate to hold together the jigsaw puzzle that was once my foot. I cannot imagine having better care, attention, physical therapy, nursing, doctoring...in other words the whole shebang was top flight. I had Parvit for my physical therapist and he was terrific, he was so encouraging, smart(very), and has an eagle eye, I consider myself lucky to have had him. Every morning I had breakfast in bed and the kitchen staff bent over backwards to make sure I was happy bacon and eggs every morning, in fact four strips of bacon every morning, the filet of fish was sauteed in butter and garnished with minced parsley and thinly sliced lemon. Alden even had tiramisu a few times a month, homemade and delicious. In three months you really get to see how a place ticks. The CNA"s and nurses are superlative I needed a bedside commode initially even though I was classified independent I still needed to have that tended to regularly, no pun intended, there are at least three certified nursing assistants at all times and more often than not there are four which is impressive and two nurses plus the charge nurse. I remember one night distinctly because they had two new admissions and a patient that needed to go the the hospital with all that was happening almost simultaneously and despite that the nurse was on time with my medication.
My father stayed here and had a good experience. However, this past week, my uncle moved in for physical therapy after a two-week hospital stay, and our experience has been concerning. Regardless of need, every resident is put in a diaper, as staff can take up to an hour to respond to call lights--even for basic restroom assistance. By the end of the hallway on the second floor, there was a strong odor of urine. Despite being fully mobile and independent before arriving, my uncle was often put back in bed after lunch instead of being encouraged to walk, simply due to a lack of available staff. The staff also shamed him into submission to never leaving the wheelchair even when he wanted to walk with a walker or visit another area. Both Nurse Sarah and the Director of Nursing assured me staff would answer the call light better and remove the diaper. Nope. When we raised concerns to the administrator, Matthew Czajka, he refused to take my call. The only way he took a call was when we theatened to email the CEO of Alden. If you're considering this facility for a loved one, think twice. The lack of staffing and poor care standards make it a place to avoid.
I cannot recommend Alden Estates of Evanston highly enough. Under the leadership of Executive Director, Matt Czajka, this rehabilitation facility truly stands out for its exceptional care and results-oriented approach. My Mom has been through rehabilitation there twice, and each time, she has made significant progress thanks to the excellent staff who demonstrate not only high-quality care but also compassion at every turn. The accommodations are beautiful, and the food is delicious, making the rehabilitation process more comfortable and enjoyable. What sets Alden Estates apart is their unwavering commitment to excellence and customer service, not only for their patients but also for their families. If you’re looking for a rehabilitation facility where your loved ones will receive top-notch care and support, look no further than Alden Estates in Evanston.
Horrible place. The cna's do not care and act like you are such an inconvenience as they are all by the desk chatting. They do not even acknowledge you as you are standing right there. I could not get my father out of there fast enough. Plus it stinks in there.
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