300 W Lowell Ave, Pontiac, IL 61764, United States
If you're looking for a facility that prioritizes residents satisfaction providing excellent quality of care - highly suggest Accolade Healthcare of Pontiac! Stop in for a tour to see for yourself! Kaitlyn is so welcoming!
Read More ReviewsIf you're looking for a facility that prioritizes residents satisfaction providing excellent quality of care - highly suggest Accolade Healthcare of Pontiac! Stop in for a tour to see for yourself! Kaitlyn is so welcoming!
Moving my grandfather from assisted living to a retirement home was a daunting endeavor for us. We had countless questions swirling through our minds as we researched and made phone calls to find the perfect fit for my beloved grandfather. We were paying out of pocket, so we had the right to be picky with our choice. Kaitlyn from Accolade visited my grandfather in person at his assisted living facility to explain the care he would receive and answered our questions. We liked that she took the time. We were consistently impressed with the level of care, quality, and exceptional communication throughout the process. The nurses were not only kind but also proactive in their approach. If they couldn't answer a question, they promptly found someone who could. This level of transparency and prompt action instilled a sense of security. The sweet nurses quickly informed us about urgent matters, demonstrating their commitment to his care. The nurses went above and beyond; at times, my mother would visit and find one of the nurses spending quiet time with him. When the need arose, they arranged for hospice care on-site, and the service was equally exceptional. We were genuinely impressed with choosing Accolade as my grandfather's last home. The exceptional service they provided surpassed our expectations and left us feeling satisfied with our choice.
This was a wonderful place to recover from a fall! Everyone was wonderful, no one ever made me feel like I was a bother when I would ask for something. All the nurses and CNAs were just fantastic! Physical therapy people were awesome, making sure I didn't overdo things and being so encouraging.. Everybody in management was so nice to me and went out of their way to make sure I had everything I needed. Activities kept me busy with games, crafts, and exercise classes. My only complaint was the food really needs some work. Some things were really good but some things were darn near impossible to eat. They kind of need to learn how to add seasonings to food, give it some flavor. That was the only bad thing I could think of to say. I really had a wonderful experience there and will miss staff and residents who became friends. I highly recommend Accolade for long or short term care to anyone looking for a good place to stay and/or recover. A++ in my book! Thank you all!!
I recently had my Aunt place at the Accolade in Pontiac. Katlyn the Admittance administrator was very helpful and professional in getting my Aunt admitted into the facility. The Nursing staff as well as all the other employees have been helpful and attentive to my Aunts needs. The facility was clean and decorated in a very comfortable manner. Highly recommend Accolade in Pontiac for your loved one
Awesome staff!! If you are looking for a staff who is going to treat you like family look no further! It is really like a family there, Everyone is caring and kind. Everyone is always smiling and laughing and helpful. It is like being surrounded by loved ones not like people who are just going to work.
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