1620 Upper Wentworth St, Hamilton, ON L9B 2K5, Canada
I cannot express how wonderful the Village of Wentworth Heights is, and how grateful I am that they cared for my mother in her last two years of life. My mom came to the Village after being at two previous assisted living homes (Seasons & Amica) which were both awful experiences for her. Her needs were unique, and I kept being told that my mom would be better off in LTC, which we wanted to avoid. But the Village assured us they could provide for my mom's care, and so they did. At the Village, mom lit up. She made friends with residents and staff, joined in activities and outings, and just in general lived her best possible life. When I went to visit her, we could actually visit and enjoy each other's company - it wasn't just a constant stream of complaints that I had to take care of for her. The Village allowed my mom her independence and dignity far longer than if she'd been anywhere else. She could go to the salon and get her hair and nails done, go for walks in the garden, get an amazing meal at the onsite restaurant, have a house call with a doctor or nurse when required, go to a variety store... all of which would have been nearly impossible on her own. As an only child living over an hour away, I felt confident that the Village could care for my mom when I couldn't be there. They communicated honestly with me any time something happened. All of the staff - cleaners, PSWs, cooks, rec team, nurses, managers - became like family to my mom. At other homes the turnover was constant. At the Village, the same people who I met on my mom's first night were there the evening she passed away. When my mom went onto palliative care, the team jumped into action immediately and made sure my mom's needs were still being met, and that she was comfortable. They checked on us constantly, read or played music for my mom, offered me hot chocolate, snacks, and meals when they knew I had been there all day by her side. When my mom did pass, while it was a heartbreaking experience, the Village gave her as much dignity in death as they did in life. They don't hide death from the residents. They honour it. Even though it was nearly 11pm, staff stayed (or even came back after their shift was done) to walk with us, and walk my mom out of the building one last time. I cannot express how grateful I am to the Village, and all of the people who work there. I'm just upset it took so long for me to find mom's home. If you're considering the Village for a loved one, I highly, highly recommend them.
Read More ReviewsI cannot express how wonderful the Village of Wentworth Heights is, and how grateful I am that they cared for my mother in her last two years of life. My mom came to the Village after being at two previous assisted living homes (Seasons & Amica) which were both awful experiences for her. Her needs were unique, and I kept being told that my mom would be better off in LTC, which we wanted to avoid. But the Village assured us they could provide for my mom's care, and so they did. At the Village, mom lit up. She made friends with residents and staff, joined in activities and outings, and just in general lived her best possible life. When I went to visit her, we could actually visit and enjoy each other's company - it wasn't just a constant stream of complaints that I had to take care of for her. The Village allowed my mom her independence and dignity far longer than if she'd been anywhere else. She could go to the salon and get her hair and nails done, go for walks in the garden, get an amazing meal at the onsite restaurant, have a house call with a doctor or nurse when required, go to a variety store... all of which would have been nearly impossible on her own. As an only child living over an hour away, I felt confident that the Village could care for my mom when I couldn't be there. They communicated honestly with me any time something happened. All of the staff - cleaners, PSWs, cooks, rec team, nurses, managers - became like family to my mom. At other homes the turnover was constant. At the Village, the same people who I met on my mom's first night were there the evening she passed away. When my mom went onto palliative care, the team jumped into action immediately and made sure my mom's needs were still being met, and that she was comfortable. They checked on us constantly, read or played music for my mom, offered me hot chocolate, snacks, and meals when they knew I had been there all day by her side. When my mom did pass, while it was a heartbreaking experience, the Village gave her as much dignity in death as they did in life. They don't hide death from the residents. They honour it. Even though it was nearly 11pm, staff stayed (or even came back after their shift was done) to walk with us, and walk my mom out of the building one last time. I cannot express how grateful I am to the Village, and all of the people who work there. I'm just upset it took so long for me to find mom's home. If you're considering the Village for a loved one, I highly, highly recommend them.
So this morning on Feb 9 at 10 AM we were notified that my aunt was in her transitioning period of passing. we left at 2 pm so we could have a lunch and asked if her condition worsens please call us. what happend is at 7:30 pm Head Nurse Susan called and we get notified that our aunt has passed. my Grandma was devastated because she wanted to be there anyone who has a family or really cares wants to be around when it happens for closure and to prevent regrets the person we spoke with on the phone was incredibly ill spoken unsympathetic and I am truly amazed she works and cares for people. if this is you reading it I hope you feel bad. Update Susan was hiding for when my family arrived because she knew how she spoke to my grandma was poor.
Very displeased with events that have happened. I’m not about to go into significant detail but I’m exhausted at what I’ve had to deal with the last year and most importantly the last week. As recent as the last week I was there 3 times and every time the safety concern was not anddressed that I Initially reported and every time thereafter. It was a concern deemed valid by a coordinator. An emergency pull cord not being made accessible. That’s not all either. As of today everything is apparently done but haven’t been there to see yet. Tnx that it only took several requests. It was a request that I shouldn’t have had to make after a few falls
My parents moved into one of the Villages in April of this year. Through out the experience of preparation and planning, the staff were friendly, helpful and available. When my sister and I spoke with several residents and asked them if they were happy living here, the answers were all yes. Over the past months, our parent's experience, now as residents, has continued to be a positive one. The staff still are friendly, helpful and available. There is a genuine effort to present interesting and tasty meals. There is much to do, if one wishes, but there is not pressure. The main floor 'Village' concept is unique and invitational and their apartment is cheerful and efficient. Much research was put into examining options, by both them and their children; this was the first choice.
I have my aunt here in longterm care. Everytime we bring her clothes, shoes, even the comforter for her bed, all the items are missing. Today my poor aunt was dressed in dirty clothes that didn't even belong to her. Where are her socks? Where is her stuff? Its very sad that my aunt that has dementia and is unaware of what is going on is being taken advantage of. The staff claim that the items go to get labeled with her name, but the items never come back. We placed her here so that she can be taken care of. But she is being neglected and her stuff is being stolen. Update: While I received the call that my aunt passed away, the head nurse, Susan, spoke to my family and I with the most insensitive and nasty tone. We were all shocked from the news of my aunt's passing, but to be treated so poorly at that time is horrendous. She made it seem like my aunt needed to be removed immediately. The doctor didn't even come in yet. Usually everyone is very nice so I didn't expect this. It just made this more difficult.
