385 Waterfront Crescent, Victoria, BC V8T 5K7, Canada
On behalf of Martin S, who said: "This is my first Google Review and I feel it necessary to share my appreciation and applaud the staff and management team at Selkirk Seniors Village. We were very lucky to receive a quick emergency placement on their 6th floor for patients with dementia after my wife's health deteriorated at a different long term care facility. The Selkirk staff professionally and efficiently addressed her failing health, reduced her medications, and, most importantly, helped her smile again. With confidence our family then elected Selkirk Seniors as our 'preferred facility' so they could continue providing quality care for my wife's remaining time. The facility is well maintained, very clean, and properly secured for the residents' comfort and safety. Extra care services available from external contractors, like dental hygienists and foot care specialists, were professionally delivered and reasonably priced. Meals were a highlight for my wife's daily routine which appeared properly balanced and reasonably vaired to keep up her appetite. Her other favourite pastime was to sit by the large windows and look out on the Gorge Waterway's beautiful view and its Selkirk Trestle Bridge. Thank you Selkirk Seniors Village Team. You provided expert care with compassion to my beloved wife and ensured her last year was peaceful and relatively content before her death due to advanced Alzheimer's Disease. You made my wife's life, my life, and my family's life so much better, and we remain in your debt."
Read More ReviewsOn behalf of Martin S, who said: "This is my first Google Review and I feel it necessary to share my appreciation and applaud the staff and management team at Selkirk Seniors Village. We were very lucky to receive a quick emergency placement on their 6th floor for patients with dementia after my wife's health deteriorated at a different long term care facility. The Selkirk staff professionally and efficiently addressed her failing health, reduced her medications, and, most importantly, helped her smile again. With confidence our family then elected Selkirk Seniors as our 'preferred facility' so they could continue providing quality care for my wife's remaining time. The facility is well maintained, very clean, and properly secured for the residents' comfort and safety. Extra care services available from external contractors, like dental hygienists and foot care specialists, were professionally delivered and reasonably priced. Meals were a highlight for my wife's daily routine which appeared properly balanced and reasonably vaired to keep up her appetite. Her other favourite pastime was to sit by the large windows and look out on the Gorge Waterway's beautiful view and its Selkirk Trestle Bridge. Thank you Selkirk Seniors Village Team. You provided expert care with compassion to my beloved wife and ensured her last year was peaceful and relatively content before her death due to advanced Alzheimer's Disease. You made my wife's life, my life, and my family's life so much better, and we remain in your debt."
My mom lived at Selkirk for two years, initially in Assisted Living, then Long-term care. The fact that the facility offers both was very helpful when it became clear that she needed a higher level of care as they were able to make the transition as easy as possible. When searching for care homes, we were initially wary of Selkirk due to past issues which have been documented. But all of that happened a while ago, and things seem to be much improved now. We never had any serious concerns about the staff or management. Overall we were satisfied with the facility and the care she received.
Moving our mother to Selkirk has been an outstanding experience - the staff are just wonderful - engaging activities, caring reminders, and our dear mother has recovered some abilities I was afraid were gone since moving in 2 months ago. I cannot say enough about the care & the environment - thank you!
The staff at Selkirk truly consider the residents their family, the love & care provided is wonderful! From the smiling faces of greeter staff, to the caring hands of RCAs & nurses, to the support staff keeping all the wheels turning. The passion for excellence is palpable anytime one speaks to the management team & those supporting. The Selkirk team is worth all 5 stars & more.
Not enough staff to support your loved one and though they call you if they are sick, the extent of the illness is downplayed. Then, when your loved one is still alive and fighting for their life in hospital you are informed by the hospital staff (not Selkirk) that your loved one no longer has a room at Selkirk (all her belongings are still there). After that, while your loved one is STILL alive at the hospital (not hospice), you are being contacted by Selkirk's social worker (Sheena Twohig) to come empty your loved ones room asap. When doing so, the care aids and nurses are crying and upset that we are being forced to empty her room when usually a family is provided 2-3 days AFTER your loved ones passed to empty the room. We were also informed by the staff that we could leave some of the nic nacs that were not my grandmas (they were other residents belongings) there, as well as some clothing to donate to the floor residents (again, that we were informed we could do). Then, we receive another email from Sheena informing us we'll have to pay $125 for them to remove the little belongings we left to donate. This is on top of the fact that we are still waiting for them to find a very sentimental blanket my stepmom (who's deceased) made for my grandmother that has yet to be found on the floor. If anyone should be charged its Selkirk for misplacing my grandmas belongings and the disrespectful treatment to my family since she's been ill in the hospital. I highly recommend seeking a different long-term care placement to ensure your loved one receives better care and treatment then you'll receive at Selkirk.
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