82 Plumstead Common Rd, London SE18 3RD, United Kingdom
The physical home itself is functional, but the staff are just wonderful. They provided the most wonderful care to my grandmother and we cannot thank them enough. She had come from an absolutely beautiful physical home where the care was awful. She was so much happier at Puddingstone. Thank you!
Read More ReviewsThe physical home itself is functional, but the staff are just wonderful. They provided the most wonderful care to my grandmother and we cannot thank them enough. She had come from an absolutely beautiful physical home where the care was awful. She was so much happier at Puddingstone. Thank you!
My mother in law was a resident at Puddingstone Grange and I can’t express how happy and well cared for she was there. Like most families we were worried about her having to go into Care as she was quite independent and wanted to stay in her own home but due to her dementia and for her own safety due to a number of falls this was not possible. We took care in choosing Puddingstone even having to wait for a place to come available but once she had settled in she was very happy there making friends with both the staff and other residents, this put the families minds at rest. Moji and the staff took excellent care of her encouraging her to take part in activities like exercise classes, craft also dancing and it was lovely to see her so happy in her final home. We as a family were always made to feel very welcome whatever time of day we visited her. The family are very grateful to everyone at Puddingstone for making her final year a happy one.
5 stars isn’t enough to give this wonderful care home. They looked after my mother-in-law (who had dementia) right to the very end. They cared for her, and kept her safe. We will be forever grateful to moji and the rest of the staff, for putting our minds at rest and looking after our mum. She was truly happy in her final comfortable home and we will be eternally grateful! She laughed, she danced, she was happy and she was safe. We couldn’t have asked for more. Thank you all so very much ❤️xxx
The most horrific place that i have ever had the misfortune of visiting. My auntie was moved there recently. Her care has been only what i can call a safeguarding issue. My father was in a care home in west london and i had an auntie out of london in the past two years so i am aware of procedures and what the minimum standards that are expected by the Care Quality commission are. I have never witnessed such aggressive, discourteous and wicked behaviour from some of the staff. There is a portion of the staff who are great but i cannot support them as they remain quiet and therefore complicit in behaviour of the abusive staff. Let me be clear. I haven't witnessed physical abuse. I have witnessed; Shouting at residents on many occasions; Neglect by not ensuring that the residents are fed regularly; Not ensuring that the residents are washed regularly. This is a care home that residents are paid to be cared for. Enough said here. I don't advise put anyone in here if you truly care for them.
Our father passed away a few weeks ago as a result of wilful neglect in this home. Our father and our family expected him to be safe and cared for at Puddingstone Grange. They themselves had a legal duty to ensure that safe care and treatment was provided to him in the home, But, they did not take reasonable steps nor did they exercise due diligence to ensure safe care and treatment was provided, as they failed to implement basic measures to mitigate the known risk of him falling. Policy was not followed and carers attempted to hide their actions by deliberately falsifying record of events to cover up the lack of care they provided. This all constitutes wilful neglect, as this was the deliberate ill treatment of our father, that was reckless and not due to any genuine errors or misunderstandings. This home has poor leadership from top down, resulting in poor. inadequate and dangerous staff. Please remember carers do not work for themselves, they are employed, managed and trained by Avante , and if they are not fit for purpose, the responsibility lies with management regarding the staff they recruit. This is not just an individual problem of the care staff in this s care home, it is the poor overall culture of the home, lack of staff, the lack of adequately trained staff, and the value of revenue over the care, dignity and safety of service users. As for the Eden Alternative, it does not exist at Puddingstone Grange, although they claim it is at the core of everything they do. The negative states of loneliness, helplessness and boredom are not alleviated in any way shape or form. They do not encourage social interaction , as they regularly left our father alone in his room to eat and sleep for extended periods. They always closed the bedroom door and left him to his own devices. They did not have any routine for him, which dementia service users need, the carers just do what they do whenever they do it, which further confuses those with dementia. They clearly do not have competent and understanding staff who have been trained fully in understanding the care required for those with mental health conditions and dementia. This is supposed to be a specialist dementia unit, yet they do do not know how to care for those with dementia or how to give them the respect and dignity that they deserve. There are a few genuinely good carers there, but they are heavily outweighed by the overall poor standards at this home. They do not know how to provide basic day to day care, as treat those without capacity as though they have capacity and do not utilise strategies to ensure services users are clean and well cared for, instead leaving them unwashed and in the same clothes for days. Even with hospital/ health appointments, that the care home have advance notice of, they don’t help them to get washed and dressed, they just leave them. They simply do not know how to care nor do they care about people. They will not treat your loved one as a person. Do NOT place your vulnerable loved ones in this so called. “ care home”. The only thing we can do is try to prevent others from ever being treated in this way. It is heartbreaking to even have to write this review, but it is the truth. Do your checks. We will forever regret the day we trusted them to care for our father . Don’t make that mistake… (Also, Please see the recent reviews on here and other websites regarding this home from February , March and April-2022 -check when the last reviews were dated before that… They are pushing new reviews to give a positive spin to the care home because of this incident)
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