6 Meridian Pl, Nepean, ON K2G 6L9, Canada
My mother moved to Crystal View almost a year ago and all of us are very pleased with the move! The staff are warm and very helpful to my mother! She enjoys the food, afternoon activities and has made new friends! most important for me however is that she is in a safe and well cared for environment. A community where she feels at home! She tells me quite often how much happier she is now! Her favourite expression has become how she loves not having to cook or plan meals anymore! My thanks and compliments to ALL the staff!
Read More ReviewsMy mother moved to Crystal View almost a year ago and all of us are very pleased with the move! The staff are warm and very helpful to my mother! She enjoys the food, afternoon activities and has made new friends! most important for me however is that she is in a safe and well cared for environment. A community where she feels at home! She tells me quite often how much happier she is now! Her favourite expression has become how she loves not having to cook or plan meals anymore! My thanks and compliments to ALL the staff!
We were looking for a home for my Mother and I I called Crystal View Lodge . The phone was answered by Sara, she was very helpful and said that we could drop in for a viewing the next day. We had no idea of what we were doing but Sara was easy to talk to and very knowledgeable. My Mother was in hospital and we were unsure if she would be able to return home. Sara knew this and still made every effort. What a great experience we had , thank you Sara and Crystal View lodge. This would be our first choice, beautiful home and great amenities and a wonderful team. Special thanks to Sara.
My mother was taken to hospital September 10th via ambulance. She was released at midnight. The night porter was extremely helpful and ensured she got transportation back to Crystal View Lodge. She communicated with the hospital and myself. She made sure my mom arrived back safely. She kept me informed through out the entire process and let me know once my mom was back in her suite. This situation seemed difficult at the beginning but the end result was seamless.
That place is great. This is the third retirement community we have dealt with over the years. Our mom is happy there. happier now than she has been for years. It has been over a year since she moved in and the staff have been great to her and for her. In all the times I have been there, I have noticed the place is always well maintained, clean and comfortable. The atmosphere is always calm and friendly unless there is a party or some kind of entertainment. My family went there for our mom's birthday. The staff set us up in a private room, and served us like a nice restaurant. They took orders and were mindful of specific eating necessities. The food was good, the service was great and the overall experience has made my family appreciate the services provided by Crystal view.
Staff are good. Facility needs maintenance. There were mice in my father’s unit and they blamed him. They put poison under his sink, close to a storage bin with coffee in it, and didn’t advise us, even though they knew that he has dementia and that we manage him. We found the trap ourselves, with a mouse struggling in it, when we were changing his garbage. We were told it would have to wait until Monday when maintenance was back in. One of the women from the desk took care of it for us. After he moved out, in Feb, a full month’s services were taken from his account in April, well after his final payment. This was also after I was first told,by the GM, that he’d only get back a small portion when I knew from our paperwork that it was everything but the rent. I wanted the $ back quickly, he’s a senior on a pension, with his new rent about to come out, and this was their error. I had to argue with the GM and was talked down to about it, my concern was devalued when I wouldn’t accept “next month” as an answer. I was told that Leo Mirabile, an RVP, would call me but he never did. In the end our credit was applied quickly, with no more follow up, but I don’t like how we were treated.
