29 SE Apitong, Marikina, 1810 Metro Manila, Philippines
Low rating due to accounting/billing problems. One would think that with technology, the accounting/billing section would assign an account number to each patient so that they can actually see who the payments are for. This would be just like any utility billings (i.e. electric, water) with account numbers assigned to each customer. Anyway, I placed my aunt at St. Camillus Nursing Home in Dec 2021 until her death on Oct 3, 2022. During the nine months my aunt was at St. Camillus, accounting/billing could not keep up with my 89 year old Mom's payments, therefore she had overpaid them approximately 160K PHP upon my aunt's death. I actually had to provide proof of payments to get the refund back. (see Sept Bill). FYI, my mother and I do not live in the Philippines so it was a nightmare trying to deal with billing almost monthly. My aunt was placed in the hospital on Sept 29 and passed away on Oct 3. St. Camillus still charged my Mom three days of "care package" for 1 -3 Oct even though she passed away at the hospital. To make matters worse, not only did they charge her once, but twice for the three days. See Sept Bill under date 10/3/22 and then charged her again on the final Oct Bill under date 10/30/22 for the same three days. I also noticed an additional charge on the Oct Bill under date 10/15/22 for 5k PHP for Proj. Base (?). Since the charge for the 5K PHP Proj. Base was not part of the regular monthly charges, I requested an Official Receipt (OR). Instead of issuing me an OR with an OR number or a handwritten St. Camillus Medhaven letterhead receipt, they gave me a typewritten receipt (not official). One would think that people in accounting/billing section would be able to do simple math, but their calculation on the non-official receipt was even WRONG. They indicated they paid someone to be with my aunt at the hospital for five days at the rate of PHP 500/day (see attached receipt). PHP 500 times 5 day equals PHP2500, not PHP5000! Anyway, I emailed St. Camillus accounting/billing section to at least provide an official receipt with the correct calculation and just put PHP1000/day rate so that it would actually equal PHP5000. I never heard from them again since they knew I would be leaving the country in a week. Basically, I was ignored! I was only here to take care of my aunt's funeral and personal affairs. Hopefully, if you decide to use St. Camillus Nursing Home you will not experience what my Mom or I experienced with their accounting/billing section. I would also hope that whoever is in charge of St. Camillus Nursing Home will rectify problems with their accounting/billing section.
Read More ReviewsLow rating due to accounting/billing problems. One would think that with technology, the accounting/billing section would assign an account number to each patient so that they can actually see who the payments are for. This would be just like any utility billings (i.e. electric, water) with account numbers assigned to each customer. Anyway, I placed my aunt at St. Camillus Nursing Home in Dec 2021 until her death on Oct 3, 2022. During the nine months my aunt was at St. Camillus, accounting/billing could not keep up with my 89 year old Mom's payments, therefore she had overpaid them approximately 160K PHP upon my aunt's death. I actually had to provide proof of payments to get the refund back. (see Sept Bill). FYI, my mother and I do not live in the Philippines so it was a nightmare trying to deal with billing almost monthly. My aunt was placed in the hospital on Sept 29 and passed away on Oct 3. St. Camillus still charged my Mom three days of "care package" for 1 -3 Oct even though she passed away at the hospital. To make matters worse, not only did they charge her once, but twice for the three days. See Sept Bill under date 10/3/22 and then charged her again on the final Oct Bill under date 10/30/22 for the same three days. I also noticed an additional charge on the Oct Bill under date 10/15/22 for 5k PHP for Proj. Base (?). Since the charge for the 5K PHP Proj. Base was not part of the regular monthly charges, I requested an Official Receipt (OR). Instead of issuing me an OR with an OR number or a handwritten St. Camillus Medhaven letterhead receipt, they gave me a typewritten receipt (not official). One would think that people in accounting/billing section would be able to do simple math, but their calculation on the non-official receipt was even WRONG. They indicated they paid someone to be with my aunt at the hospital for five days at the rate of PHP 500/day (see attached receipt). PHP 500 times 5 day equals PHP2500, not PHP5000! Anyway, I emailed St. Camillus accounting/billing section to at least provide an official receipt with the correct calculation and just put PHP1000/day rate so that it would actually equal PHP5000. I never heard from them again since they knew I would be leaving the country in a week. Basically, I was ignored! I was only here to take care of my aunt's funeral and personal affairs. Hopefully, if you decide to use St. Camillus Nursing Home you will not experience what my Mom or I experienced with their accounting/billing section. I would also hope that whoever is in charge of St. Camillus Nursing Home will rectify problems with their accounting/billing section.
No
