121 Morton Ave, Keswick, ON L4P 3T5, Canada
My sister Lorraine resided in the Alzheimer's section for 3 years. The staff were absolutely amazing. When my sister was in palliative care, they accommodated my niece and I for a week, with a bed. Drinks, snacks and meals. They would come in every 3 hours change and reposition my sister so she wouldn't get bed sores. They all had sweet nicknames for her.. Oonce she passed, they took care of matters quickly and indicated, "She came in the front door and will leave by the front door". Then they proceeded outside with all the nurses and psw to say Farewell. Absolutely first class in my books.
Read More ReviewsMy sister Lorraine resided in the Alzheimer's section for 3 years. The staff were absolutely amazing. When my sister was in palliative care, they accommodated my niece and I for a week, with a bed. Drinks, snacks and meals. They would come in every 3 hours change and reposition my sister so she wouldn't get bed sores. They all had sweet nicknames for her.. Oonce she passed, they took care of matters quickly and indicated, "She came in the front door and will leave by the front door". Then they proceeded outside with all the nurses and psw to say Farewell. Absolutely first class in my books.
I recently spent two weeks respite care at Cedarvale Lodge Keswick post knee replacement surgery. I was given a tour by Tanya and given the options available to me. From the beginning to the end of my stay the staff called be by my name and offered words of encouragement. My stay totally nourished my body mind and soul. Terrific meals prepared and beautifully presented by Chef Mac and his wait staff who are truly efficient and caring. I was able to walk the entire building observing the cleanliness throughout. Those making my stay memorable include Faye the hairdresser Charlene the housekeeper and Steph in craft class making a snowman out of socks. Music was offered in the evenings by Connor Bros. students and the Salvation Army b We were also treated to an afternoon Party with entertainment by Just the Two of Us. The care shown here is reflected in th residents I interacted with during my stay. I hope to return one day. stay. I would love to return someday. soevenings by the Sal
Relax atmosphere friendly staff, plenty of parking for visitors ,
I have always found the staff and senior management at Cedarvale Lodge so friendly and accommodating on all my visits. After visiting and working with several of their residents and families I have experienced firsthand the great level of care for everyone within the community. Cedarvale is truly a lovely place offering so much for those considering senior living.
For a shareholder owned and financial driven company the care that the PSWs and nurses are excellent as they pay close attention and provide great care. There are managerial obstacles noticed when visiting a loved one. The staff seem overwhelmed and stretched beyond due to the possibility of lack of staffing or proper teamwork between management and staffers. Managerial members appear to be missing in action consistently which is a grave concern. The odd thing people who seem like staff with a sticker like name tag seem oblivious to where things are or following staff with silver like name tags around like lost puppies. Never have I ever seen this in a care environment which worries me. When I approached this business for my own family member it seemed pressured to get a sale which when I asked about care and staff and if I can speak to current employees as a potential client was ignored and felt redirected. If this is a sample of how they treat third party prospective clients then the attention to detail which is required by management which is then followed through by the staff may be poorly implemented.
