Via Passeggiata Archeologica, 33, 92100 Agrigento AG, Italy
While the location and views from the hotel were amazing, the staff is not good. Everything is very slow, they don't have enough people working there. One person in their staff was extremely rude to us twice for absolutely no reason. The breakfast has nothing local, which is a shame since Sicily has such good food. Honestly, while the place is beautiful, the experience didn't feel like a 5 stars hotel at all. It's way too expensive for what it is. The view is great tho.
Read More ReviewsPosh hotel featuring a bar, a gym & a garden, as well as an outdoor pool, a restaurant & a spa.
While the location and views from the hotel were amazing, the staff is not good. Everything is very slow, they don't have enough people working there. One person in their staff was extremely rude to us twice for absolutely no reason. The breakfast has nothing local, which is a shame since Sicily has such good food. Honestly, while the place is beautiful, the experience didn't feel like a 5 stars hotel at all. It's way too expensive for what it is. The view is great tho.
Wonderful hotel a fantastic location with her own private entrance to the valley of the temples. Food and service were terrific. The hotel itself is immaculate and very well appointed. Beds are extremely comfortable. Rooms are very nice. But do be careful. I don’t think most rooms have views of the temples. My only small complaint, the towels were as rough as sandpaper. For such a fine hotel I was surprised they didn’t have softer towels.
Unfortunately, our stay at this hotel did not live up to the five-star expectations we had. While the price was surprisingly high(1.000€/night), the facilities and overall experience left us feeling disappointed. The spa facilities were also not up to par and certainly did not meet the standards one would expect from a five-star hotel. The facilities are limited and do not align with what one would expect from luxury accommodation. There were two events organized on different days in the common areas, which compromised guests' privacy. We didn’t mention anything on the first day, as we understand that events can happen, but when the second one occurred, we felt it was necessary to address it with the hotel. When we addressed this issue with the hotel, we received no clear explanation to why they didn’t mention it at the time of the booking or the stay, and it seemed they were unwilling to seek solutions. When we attempted to get a refund for our last night due to our decision to leave early, there was no manager available, which was frustrating and made it seem like no one was genuinely interested in guest well-being. Only after contacting Booking.com for assistance did we finally receive a refund, and suddenly a manager was available to help us. On a positive note, the food was enjoyable and of good quality. Additionally, the hotel offers a stunning view of the Temple of Concordia, which was a wonderful experience. Overall, we are disappointed with our stay. The price is not justified by the services provided, and the management does not seem to care about customer service. This is unfortunate, as with a little more attention to guests, this hotel could truly offer a great experience. We cannot recommend the hotel in its current state.
Absolutely wonderful hotel. It is right inside the archaeological park, which means easy access to the main site through a private gate and a short walk through their aromatic garden but also beautiful views to the temples from the room (see photo from room 303). The grounds (garden and swimming pool) are lovely and the room very well equipped, comfortable and spacious, with an excellent bed and Ortigia products. The best thing about it was the charming, generous and helpful service we received throughout our stay. Special mention should go to Boris and Chiara. My one criticism was the prices at the restaurant: at lunch, one very mediocre Caesar salad and one bottle of sparkling water came to over €50 (with taxes and service). That put us off having dinner here but happily and to their credit the staff recommended an amazing restaurant in the center of Agrigento where we had an outstanding meal for value-for-money prices.
My wife and I had booked a stay here for our anniversary and a few weeks before our visit they let us know that they had canceled our reservation due to "unforeseen circumstances". The trip was already booked so we found another hotel, but we had heard their garden was open to the public and is a notable stop in the area itself. We stopped by on our way to the temples and it turns out they had blocked off the whole hotel for the wedding of some saudi prince. Looks like a nice place, just don't book it for anything critical unless you have a sovereign wealth fund's worth of oil money.
