11550 McNorton St, Windsor, ON N8P 1T9, Canada
I disagree with many of these reviews not cozy old people are cold especially when not moving no blankets on them and it's cool in there. Dirt stinky carpet in Meadows so not healthy holds everything..parking is a joke..and no notification to family members about outbreaks..getting in touch with anyone on phone is difficult..no outside activities any more in summer..I would never recommend this place
Read More ReviewsI disagree with many of these reviews not cozy old people are cold especially when not moving no blankets on them and it's cool in there. Dirt stinky carpet in Meadows so not healthy holds everything..parking is a joke..and no notification to family members about outbreaks..getting in touch with anyone on phone is difficult..no outside activities any more in summer..I would never recommend this place
Our mom passed away this week. While at Heron Terrace,she received the best compassionate care we could imagine. In fact, when she was at the hospital last week she wanted to go back to her home because the staff was so nice to her. Every staff member seemed to know and recognize her when we went on our walks. Both mom and dad, who visited every day, were treated like family. What a phenomenal group of employees, especially in Shallows Lane!
My Aunt has been in Herron Terrace almost a year now. The PSWs that have taken care of her have been amazing BUT as for management I'm not impressed with. No one ever answers the phone, visitation rules are changing every week. They have rules absolutely no other home has in place. My mom and I did their little class and test in order to be allowed in to visit and we are still waiting to be able to go in. We have been trying to get a hold of someone to book an appointment and as usual no one answers the phone anywhere. It if it wasn't for the PSWs that have cared for my aunt and that I have talked to the rating would be lower.
Management does not know how to handle conflicts properly. Very unfair and lazy. They blame the victim and let the perpetrator get away with unbelievable behaviours.
Nice! clean! loads of ground for residents to walk for exercise.
